Social Media Channels - SAP CRM

Dear Experts ,

Our client wants to capture complaints from social networking sites like face book and twitter.  We understood that integration with twitter and face book is available from CRM 7.0 onwards and ours is  CRM 7.0 version.

Let me know what   type of Technical  and security  issues involved in this integration. Does we need any special packages or  patches for this integration?

Thanks

Raju Pakalapati

Dear Experts ,

Anybody has done similar CRM integration with social networking sites ? What type of issues involved in this integration.

Regards ,

Raju Pakalapati