Adding Drop Down values - in IC Webclient Toolbar - Mode 'Not Ready'

Hi All

In the Interaction Center Webclient Toolbar - there are a few standard Buttons like Accept, Reject, Hold, Retrieve.... End etc. At the end there are 2 radio buttons (SAP calles it WorkModes) 'Ready' & 'Not Ready' n there is a drop down with Not Ready Mode .

We would like to enhance /add new values in the dropdown of "Not Ready " with more values like reasons (Break , Meeting etc ) why the agent is not ready .

In case he is busy with the existing calls he has to select the ‘NOT READY’ button n also select a valid reason from the drop down stating the reason of not reviving new calls.

There was a similar post in the forum but i could nt get any lead .

Any pointers ???

Regards

Me