Hello Experts
We are implementing SAP CRM Lean Marketing using CRM 7.0. We are implementing segmentation, mail forms and using "Follow-up Processing of Target Group" functionality to send e-mail/fax to the BPs in target group. We are not using Campaigns. The "Follow-up Processing of Target Group" functionality provides facility to send bulk mail by using the available "Export to Channel" function from the opened target group itself.
Our business requirement is to do segmentation based on Company attributes and Relationship Category. The output of the target group should enlist the persons related to the Company based on the relationship category selected while doing the segmentation. e.g. While doing segmentation if I have selected company attributes Industry Sector of companies as Agriculture, company type as Partnerships and selected relationship category Has Supplier, then for the Companies matching the segmentation criterion, the target group should enlist all the persons related with the company with relationship category Has Supplier. As a further step the e-mail/fax will be sent to all these persons
As per my understanding using standard InfoSet CRM_MKTTG_BP_ORG_CDE and while creating data source selecting BUT000_PER-PARTNER_GUID in the field business partner, I am able to get the list of persons matching the segmentation query as documented in the example above. But the issue is , the output of the target group only enlists matching Persons, it does not enlist the matching company ID /name in the output of the target group. So business is unable to understand the Person enlisted belongs to which Company.
We tried enhancing the output of the target group in order to add Company ID/ Name , but the issue is the BADI gets Input as persons BP id, nothing else, due to this if a person is having relationships with multiple companies, the BADI is unable to identify which company to choose as Relationship Category is not available to the BADI. And further issue is if a Person is having same relationship category with 2 companies e.g. Supplier for company A and for Company B too , in this case too the BADI is unable identify correct Company to return to the target group output.
Highly appreciate your early response in order to resolve this critical issue.
Thanks
Ambar