Hi,
We are having some problem with statues in CRM 2005 WebIC Agent Inbox.
Our solution has 2 WebClient Profiles and 2 Inbox profiles configured. We have defined different Inbox Statues for the Inbox profiles and made our mapping to User statuses consisting of 2 different Status Profiles. We have also implemented the BAdI CRM_IC_INBOX_BADI.
The issue is that the Status field (dropdown list) in the work area of Inbox is showing the values for both Inbox profiles. We want to filter the Statuses showing only those ones belonging to the correct Inbox profile.
Does anyone have a solution for this?
Regards,
Alexander