Hello All,
Our CRM system has been integrated with BCM. My requirement is to read the dialled number during the call on the IC agent screen.The customer's number is already being read and populates the Telephone field of the Account Identification Screen. Any tips on how to do that? I am a complete greenhorn when it comes to BCM and have been reading up on Call Attached Data. However, I still havent had any breakthroughs. Any advice will be highly appreciated.
Thank you,