Hi,
Environment:
CRM 7.0 EHP2 (also tested with EHP1 with the same results)
Internet Explorer 11
CMS integration is fine in regards to phone control etc. - no issues there.
The only problem I'm having is the following scenario:
1. Login in to SAP
2. Message says "You are logged on to the communication mgmt software system"
3. Agent status is set to Not Ready in the toolbar with the radio button active and visible:
4. When I switch to Ready, the radio buttons gray out:
5. The only way for me to re-enable the buttons is to pick a workmode from the drop down (any will do):
6. Then the buttons become available again:
7. But if click Ready again, it goes back to grayed out in step 4.
8. Everything on the CMS side reacts fine when I change workmodes so I know the integration is working; The only issue is the ICWC.
9. ICI Trace shows no errors
Has anyone seen this before?