Hi Colleagues,
I send an email to 'AGS_CIM-T@ICX.R3.SAP.CORP' with email titile 'CIM: 318238 2013', and want to display inbound email in email assignment block within CIM Service Request 10001503 in ICX. But it fails to be displayed on Web UI. And there is no problem to browse inbound and outbound emails via t-code SCOT as below.
If I send an email to 'sap.support.cim@sap.com', there is no problem to display inbound email within one CIM Service Request in ICP as below.
One related class ZSCL_CRM_ERMS_AH_CIM_CSS=>IF_CRM_ERMS_SERVICE~EXECUTE is used to implement this function, I don't know how to do debugging when sending inbound or outbound email? Could please tell me more detailed steps?
Kind Regards
Andie