Hi Experts,
I have a requirement to send a mail (using action profile) to a customer. in the mail i need to send a questionnaire that the customer needs to fill and sends back to CRM. i was thinking to use a smartform to add direclty the questionnaire.
My idea is to create a smartform Z* and i would like to embed the survey directly in the smartform.
Then i will use:
Form name: Z*
Process Class: CL_DOC_PROCESSING_CRM_ORDER
Processing Method: CRM_ORDER_EXEC_SMART_FORM
Archive Mode: Mail Only.
can you please help me to understand how i can add the survey and in which format (HTML / XML / Etc, i dont know) to the smartform?
thanks a lot
Regards
Pas