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E-mail option in knowledge article is not taking to email editor

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Hi Experts,

 

We have configured knowledge article, Once we select the knowledge article and clcik on add to cart then we click on on Email it is  not going to Email editor. I have seen one knowledge article tutor where once we click on email after selecting knowledge article it is going to email editor.

 

Can any one of you tell me how to achieve this functionality.

 

We are manually assigning KAs to categories in categorization schema.

 

 

Thanks & Regards,

Kumar


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