Hello,
i activated the Rich Text Formatting in Web UI by setting the user parameter AI_CRM_TXTEDIT_HTML, like it is described in the following document:
https://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
Configuration Guide - Application Incident Management
But i still miss some buttons in the Rich Text Format Editor. My Editor looks like:
I use Business Role SOLMANPRO and Incident tranaction type SMIN.
In the configuration Guid you can also see the following buttons (links, attachments, ...) :
Do you know how I get this buttons available?
Especcially the attachment button is interesting.
Do you know if it is possible to embedd a image or something other directly in a text?
Kind Regards
Marc