Hi Forum,
In the Agent inbox, the standard functionality has the option to download the data into CSV format. But, i wanted it to be downloaded it into EXCEL/XLS format as there is a column in the file which contains some URL which is not displayed as hyperlink when downloaded the data into CSV format.
In the methodIF_HTTP_EXTENSION~HANDLE_REQUEST of the CL_CHTMLB_CONFIG_TAB_EXCEL_EXP, the code is calling the method GET_CSV but i wanted it to call the other methods get_template_xml and get_data_xml which can download the file in excel format.
These methods will be called when lv_meth = 'gDo' and 'gDA'.
It would be really great, if you could let me know how to get these methods called.
Thanks & Regards,
Mallika